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Large System Integrator: |
Very Large System Integrator Needs a strategic Partner to deliver quality implementations
Background
One of the largest systems integrators in North America, this client has a track record of successfully implementing enterprise-level CRM and data warehousing systems for Fortune 500 companies. These projects are viewed as market differentiators for their clients and have helped these clients set a higher level of customer experience.
The client possesses a unique combination of proven methodology, time to value, plus industry and technology expertise which has propelled them to the forefront of their industry.
Due to the steadily increasing demand for their services, the client is frequently faced with the challenge of balancing their ability to continue meeting their service level commitments while addressing degradation of expertise issues due to internal workforce scheduling conflicts and the frequent unavailability of required technical resources.
The client also has occasions where they lack the availability of resource confirmation for some projects and they are regularly faced with escalating internal costs which conflict with the aggressive pricing schedules that their clients demand.
Business Challenges
- Acquire the ability to meet successful implementation KPIs by sourcing highly qualified experts in their industry who are capable of providing advisory and implementation assistance in the key areas of organizational assessment, current industry specific best practices and change management oversight for their client’s employees.
- Acquire the ability to gain access to functional and technical experts who possess knowledge of implementing their chosen enterprise CRM package in their industry.
- Acquire the ability to achieve faster turn around on RFP response.
- Procure experience in industry specific practices and solutions which are not present in their organization or, if present, are in short supply.
- Remain successful in adding value to their offerings or solutions by deploying experts with varying degrees of experience including industry leaders, industry and technology subject matter experts and implementation experts.
Why CRMandDWexperts Was Chosen as an Implementation Partner
The client recognized that CRMandDWexperts was the organization most qualified to deploy highly trained experts who had both industry-specific knowledge and hands-on experience with the client’s software implementation methodologies as well as being 100% conversant with CRM and data warehousing best practices.
The client recognized CRMandDWexperts’ reputation for being able to reduce ramp-up time through the use of their unique Three Step Process and Expert Matching System.
How CRMandDWexperts’ Three Step Process Addresses the Client’s Requirements
- The client submits their specific project requirements to a CRMandDWexperts Account Manager who utilizes the Expert Matching System to identify experts with industry-specific hands-on experience and who are conversant with the client’s technologies and methodologies.
The Expert Matching System enables the client to further narrow their choices down to experts who live near a particular project’s location thus further decreasing ramp-up time while reducing travel time and the associated travel expense.
- Once the list of qualified experts is produced, the Account Manager arranges for the client to interview the candidates and assists with coordinating the final selection process.
- Once the client makes the final selection of the experts who are to be deployed on the project, the Account Manager works with the client to complete the procurement paperwork and to arrange for the deployment of the experts according to the client’s timeframe.
Benefits and Results
Because of CRMandDWexperts’ competitive billing rates, rapid expert selection and deployment capabilities as well as the experience levels of the experts who partner with CRMandDWexperts, the client is able to maintain their quality of service standards without impacting their profit margins.
The client particularly appreciates how the experts blend seamlessly with the client’s own team of experts and are virtually indistinguishable from the client’s own employees.
This client regularly utilizes the services of CRMandDWexperts to assist them with special projects, bid preparation and for deploying experts who augment their internal teams when required.
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