Successful information technology professional with diverse and extensive experience focusing on technical support through database project management, systems analysis and design, and documentation and systems migration. Proven achievements in time management providing hands-on guidance with server/client-based systems, router protocols, telecommunications, and software applications. Considered a high-energy leader and trainer with a reputation for integrity and quality. Team oriented with excellent interpersonal communication skills.

Work History


5/04-Present Information Technology Specialist, Los Angeles, CA
IT Consultant
• Provide corporate and residential technical support including:
• Implemented system servers, operating systems, providing security data and disaster recovery.
• Train users on network, operating systems and software. Both MAC and Windows platforms. Users up and running within a day, increasing efficiency by 90%.
• Set up electronic document file sharing between users, and email clients, i.e., Microsoft Outlook, Lotus notes.
• Recruit team of consultants for SMB practices.
• Provide and recommend computer peripherals while working with company capital or individual budget, providing savings up to 30% with vendor partners.
• Top clients include: Entertainment industries, travel, talent agencies, manufacturing and executive offices.

5/03-3/04 Tomar Lampert Associates, Los Angeles, CA
IT Administrator/Office Manager for Interior Design Firm
Support, set up and administered local area network.
• Managed team of consultants and design staff.
• Recommended and purchased PC/printer/peripherals.
• Administered back up disaster recovery plan for all company data.
• Implemented and ran RJ5 Ethernet cables throughout office for server pc/printer file sharing.
• Set up DSL router switches for Internet connectivity.
• Upgraded Windows 2000 to Windows XP professional.
• Enabled security firewall on Windows 2000 Dell Server.

8/99-8/02 Corruptive Media, Los Angeles, CA
IT Administrator and Producer
IT Developer and administrator for Production Company.
• Oversaw and implemented MAC/PC systems, printers, scanners, including all software, i.e., Multi-media apps, Final Cut pro, Premier, Photoshop and Microsoft Professional Suite.
• Installed RJ5 cables utilizing hubs and routers for printer/file network connectivity.
• Produced, edited and coordinated location shoots and edited corporate, television and music videos.
• Created and managed website for client and vendor FTP (file transfer) capabilities.
• Recruited and supervised team of consultants.





1994-2000 Thomasville Furniture Industries, Thomasville, NC
IT Support Service Supervisor
Supervisor and project leader for Technical support service team of 10.
• Trained and hired staff of over 5. Developed employees to meet departmental goals.
• Prioritized workload on a daily basis to meet and exceed service level agreements.
• Developed corporate call center using Magic and crystal reporting software to manage productivity and service level agreements.
• Centralized security administration for all corporate systems. Administrated User ID performing 1st and 2nd level NT administration across LAN/WAN and mainframe systems.
• Implemented SAP R/3 Security authorizations and set up authorization profiles. Diagnosed and administered stress/development tests and troubleshot problems.
• Coordinated and hosted training classes in Microsoft applications, data warehouse, retail sales and SAP applications for all corporate and sales force personnel.
• Managed installations for corporate and remote locations; approx. 1200 users.
• Controlled department capital budget procurement process for all corporate computer software and hardware.
• Served as a liaison between vendors and internal departments.
• Received outstanding performance award for SAP implementation and call center support.


Education

BA/Business High Point University, High Point, NC 5/94


Skills

Microsoft applications: Access, Excel, PowerPoint, Word, Project, Exchange, Outlook, Entourage, NT, 95,98, 2000, XP, TCP/IP, IPX/SPX, MAC OS 9-X, Ghost, Magic, Remedy, SMS, SAP/R3, Novell, Lotus Notes Cisco router/switches, telnet, Rumba, printers, laptops, cable and DSL modems, VPN, Wireless networks, AS400, IBM Main Frame, Data Warehouse/Oracle, Java, File Maker Pro, AVID, Adobe Photoshop, Adobe After Effects, Adobe Premier and Final Cut Pro. Network +



References furnished upon request