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| Resume Id: |
435 |
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| Current Location: |
Las Vegas - Nevada - USA |
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| Desired Location: |
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| Relocate: |
Yes |
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| Willing to travel upto: |
100% |
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| Qualification: |
Masters |
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| Primary Role: |
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Program Manager
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Project Manager
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Project/Team Leader
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| Availability Date: |
Within 2 weeks |
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| Willing To Telecommute: |
Yes |
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| Authorization To Work: |
Authorized to work in the US |
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| Security Clearance Info: |
I
have a security Clearance but i do not know if it is active/current |
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| Active Security Clearance Info: |
Top Secret (TS) |
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| Polygraph Information: |
None |
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| Database Experience: |
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DB2
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Microsoft Access
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Microsoft SQL Server
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| Industry Experience: |
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Aerospace & Defense
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Automotive
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Beverages
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Computer Services
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Computer Software
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Consumer Packaged Goods
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Education
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Hospitality
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Information Technology
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Insurance
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Manufacturing
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Public Sector - Federal
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Public Sector – State
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Retail
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| Integration Experience: |
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| Operating System Experience: |
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| Process/Functionality/Standards: |
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Campaign Management
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Customer Order Management
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Marketing
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Point of Sales
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Sales Force Automation
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Services & Support
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| Technology/Product | Version | Years Used | Certified | Recently Used |
| IBM DB2 Cube Views | | 2001 | No | 2001 |
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| Blash Enterprises |
Jan-2002
to
Present
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| IT Consulting |
| Principal Consultant |
- Developed Enterprise Data Warehouse implementation strategy for nationwide casino organization to enable migration from mail-order marketing approach to a broader approach utilitizing player data from all systems.
- Support for new business startup including web presence and online marketing and sales support and analysis, including CRM/BI capabilities
- Development of affordable CRM package for gaming based on Microsoft CRM software for smaller gaming venues.
- Analysis and configuration of CRM software to support tribal enrollment and services program tracking
- Program Management support for WinOasis implementation at two Nevada casinos
- Business Analysis of HR practices and existing systems for large tribal administration organization
- Business development support for Indian nations to acquire federal funding for technology infrastructure upgrade efforts.
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| Choctaw Resort Development Enterprises |
Dec-2001
to
Dec-2002
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| Hospitality |
| VP IT |
- Developed Enterprise Data Warehouse plan for integration of all resort visitors information, including all gaming, hospitality and food & beverage system data.
- Coordinate and manage the planning, and execution of the hardware/software gaming, hotel and POS system conversion and upgrade efforts at the existing Silver Star Hotel and Casino to prepare for a completely integrated technology and information environment for the entire resort complex with vendors, IT personnel and resort management.
- Coordinate and manage the planning, budgeting, vendor evaluation and contract negotiations, execution and support of all installation efforts (slots, players club, property management, retail, point-of-sale, purchasing and call center systems, and voice and data network, internet access and computer equipment for both property administration and hotel guest) to support the pre-opening casino technology needs for the new Golden Moon Hotel and Casino.
- Project plan coordination and milestone reporting of all implementation efforts to resort management, integrating all sub-projects activities related to the construction, hiring, training and IT systems installation of resort components
- Establish a resort-wide Information Security Awareness Program and appropriate IT policies and procedures.
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| IBM Global Services |
Oct-2000
to
Nov-2001
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| Consulting/BI/CRM |
| Executive Consultant/Executive Project Manager |
- Develop and negotiate initial Statement of Work (SOW), project plan and project charter documents for each assignment to meet organization objectives and needs.
- Develop and manage project charter, plans, schedules, budgets and status reporting for all assigned projects, incorporating hardware, software and personnel resource requirements.
- Established, coordinated and communicated with collaborative, cross-functional project teams, including customer project steering committee.
- Consolidate, manage, communicate and ensure resolution of all risks and issues that impact the projects.
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| University of Houston, Clear Lake City |
| Houston, Texas |
| Master Management Information Systems |
| Present |
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Over 25 years experience as an executive and consulting IT professional. Areas of experience include information technology management, software product management, consulting project management, with experience in the areas of data warehouse/business intelligence, system conversions, business analysis and business re-engineering. Having extensive experience in all areas of project management, business analysis and data management, well qualified to implement software systems which will provide optimum benefits to an organization. Proven leadership capacity, superior communication skills and the ability to interact and build strong relationships with staff, management and vendors.
Systems Development/Consulting Practice Management
• Principal/Executive Consultant for IBM Global Services in BI/CRM Practice, responsible for business development and consulting delivery oversight for West Coast Retail, Gaming, Hospitality, and Wholesale Sectors
• Established the global data warehouse consulting practice for metadata software product, including consulting standards, methodology and contracts)
• individual organizations requirements (including customized implementation for Coca-Cola USA and McDonalds)
• Managed North American Data Warehouse consulting practice, including development and delivery of methodology and consulting standards, for major software company with 600+ consultants
• Business development, curriculum development, and financial administration for system integration practice
Program/Project Management
• Management of $1.2M BI effort for development and deployment of BI/DW-based Player tracking at major Las Vegas casino corporation (team size: 20+).
• Management of $2.7M Teradata to DB2 data warehouse conversion and roll-out for a regional retail chain (team size: 40+).
• Management of $4.3M BI/CRM effort for large retail/catalog vendor for analytical modeling using multiple decision support tools (team size: 35+).
• Management of $12M pre-opening technology needs for the expansion of a major resort/casino.
• Management of $1.6M conversion from old slot and player’s club system to new integrated gaming system for two Nevada casinos (team size 35+).
IT Management
• Management of all information and technical aspects, including computer operations, application development and support, technical operational support, network management, fiber connectivity and voice and data communications support.
• Implemented information systems, policies and strategies, including hardware and software changes, required to meet the business processes and demands of the business expansion of a major resort/casino.
• Provide leadership and improvement of IT competency levels to the IT staff through training, coaching, mentoring and establishment of a pro-active, customer-service attitude to all IT customers.
• Mediated between business users, vendors and technical staff to determine requirements, negotiate contracts, defined project scope, project plans and schedules and provided leadership to facilitate issues resolution and ensure communication flow with timely status reports to project team members and internal senior management to ensure timely delivery of IT project implementations
• Establishment of an Information Security Awareness Program and appropriate IT policies and procedures including business continuity and disaster recovery.
Specialized Casino Technology
• Integrated player activity, including player tracking (Casino Marketplace), hotel (LMS), food and beverage and retail (Infogenesis) into an integrated player data warehouse for marketing and financial analysis
• Implemented an enhanced resource analysis system utilizing information from Infinium, Lawson and Kronos
• Developed cost-effective CRM player development and customer service support system using Microsoft CRM software
• Managed conversions of slot systems (from CDS and IGT to SDS and WinOasis) and players club systems (from CDS and LGS to Casino Marketplace and WinOasis), including analysis and design of data conversion efforts
• Managed implementation and conversion of property management systems (HIS to LMS)
• Managed conversion of point-of-sale for retail and food and beverage (from Micros to Infogenesis)
• Integrated purchasing (Stratton-Warren), retail inventory (Data Works) with point-of-sale (Infogenesis)
• Implemented a Call Center using Avaya and LMS, which was supported by a player activity data mart
Software Product Management
• Received product recognition ranking from Software 100 and Data Warehouse 100 products
• Provided customer based requirements for data warehouse software product suite from consulting efforts
• Coordinated with partners (including SAP and Microsoft) on joint BI/DW product and consulting efforts
• Provide international product positioning and industry analyst relationships for Rochade Metadata Manager software product
• Product management responsibility of German-based product development team (team size 35+), including quality assurance and release management
• Management of global product marketing team with members from six countries
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