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| Resume Id: |
438 |
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| Current Location: |
Easton - PA - USA |
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| Desired Location: |
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| Relocate: |
Yes |
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| Willing to travel upto: |
75% |
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| Qualification: |
Masters |
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| Primary Role: |
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Functional/Business Consultant
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| Availability Date: |
Immediately |
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| Willing To Telecommute: |
Yes |
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| Authorization To Work: |
Authorized to work in the US |
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| Security Clearance Info: |
No |
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| Active Security Clearance Info: |
None |
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| Polygraph Information: |
None |
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| Database Experience: |
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| Industry Experience: |
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Business Services
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Information Technology
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Telecommunications
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| Integration Experience: |
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| Operating System Experience: |
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| Process/Functionality/Standards: |
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Customer Order Management
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Human Capital Management
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| Technology/Product | Version | Years Used | Certified | Recently Used |
| Amdocs ClarifyCRM | | 2001 - 2004 | No | 2004 |
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| AT&T WorldNet MIS |
Apr-2001
to
Apr-2013
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| Information Technology |
| Telecom Engineer |
* Disconnected Managed Internet Services (MIS), specifically OC12, OC3, T3, T1, and lower speed voice and/or data circuits
* Tracked and recorded stages of the disconnect process, email inquiries, and hotline calls for over fifty orders at any given time
* Verified and retrieved hundreds of Internet Protocol (IP) block addresses utilizing various software applications
* Retrieved equipment from transitioning companies taking advantage of new technology and promotions
* Trained new hires, co-workers, and interdepartmental employees on the MIS Disconnect process
* Coordinated joint efforts between companies, sales, collections, billing, etc. to best meet client needs |
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| City of Dallas, Texas |
May-1999
to
Jan-2000
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| Economic Development |
| Project Manager |
* Prepared various resolutions, tax abatement agreements, and infrastructure improvement contracts for approval by the City Council
* Coordinated the establishment and monitored the progress of tax increment financing (TIF) and public improvement districts (PID)
* Monitored District contract compliance prior to disbursement of approved benefits
* Regularly collected documents and updated reports for legal proceedings |
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| Arthur McNeil Institute |
| Rahway, New Jersey |
| Computer Network Certificate |
| Apr-2004 |
| Relevant coursework includes Network +, CCNA: Cisco Certified Network Associate Course and CCNP: Cisco Certified Network Professional Course |
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| University of Texas at Arlington |
| Arlington, Texas |
| Masters in Public Administration |
| May-1999 |
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Objective: Seeking a Telecom Engineer or Project Manager position.
Summary of Qualifications
Five years of experience in Information Technology, Telecommunications, and Project Management.
Professional Experience
2001 ~ 2004 AT&T WorldNet MIS Piscataway, NJ
Telecom Engineer (Contractor)
* Disconnected Managed Internet Services (MIS), specifically OC12, OC3, T3, T1, and lower speed voice and/or data circuits
* Tracked and recorded stages of the disconnect process, email inquiries, and hotline calls for over fifty orders at any given time
* Verified and retrieved hundreds of Internet Protocol (IP) block addresses utilizing various software applications
* Retrieved equipment from transitioning companies taking advantage of new technology and promotions
* Trained new hires, co-workers, and interdepartmental employees on the MIS Disconnect process
* Coordinated joint efforts between companies, sales, collections, billing, etc. to best meet client needs
1999 ~ 2000 City of Dallas Economic Development Department Dallas, TX
Project Manager
* Prepared various resolutions, tax abatement agreements, and infrastructure improvement contracts for approval by the City Council
* Coordinated the establishment and monitored the progress of tax increment financing (TIF) and public improvement districts (PID)
* Monitored District contract compliance prior to disbursement of approved benefits
* Regularly collected documents and updated reports for legal proceedings
Occupational Skills
Protocols: TCP/IP, RIP v1 and v2, UDP, DHCP, FTP, HTTP, SMTP, POP3, ARP, ICMP, IGRP, OSPF, IS-IS, EIGRP, BGP, and ISDN
Operating Systems: Cisco IOS version 12.x , DOS 6.22, and Windows
Software: Microsoft Office (Word, Outlook Express, Access, Excel, and PowerPoint), Lotus Notes, Netscape, Hyperterminal, Ping Pro Pack, Clarify, SOTs, TIRKs, Pocits, IP Depot, Instar, Dragon, ARIN, NIPA, USRP, Remedy, and Mocars.
Hardware: CAT 5 Cabling, Fluke LAN Analyzer, Tone Generator, Patch Panel, Ethernet NIC Card, Cable Tester, Tone Tracer, Hub, 10 Base T, 100 Base T, Cisco Routers and Switches.
Language: Intermediate level Bilingual Spanish (reading, writing, and speaking).
Education
Arthur McNeil Institute; Rahway, NJ
2004 ~ 2005 Relevant coursework includes Network +, CCNA: Cisco Certified Network Associate Course
and CCNP: Cisco Certified Network Professional Course
University of Texas at Arlington; Arlington Texas
1998 Masters in Public Administration
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