YOLANDA BENJAMIN

5530 BALDWIN ELM STREET RICHMOND, TEXAS 77469
HOME PHONE (281) 238-5751 CELLULAR (832)725-9612
E-MAIL YYBENJAMIN@YAHOO.COM


PROFESSIONAL PROFILE



SUMMARY OF QUALIFICATIONS

Over eight years of proprietary training experience, with in-depth knowledge of, Siebel CRM, Siebel eOil, Gas & Chemicals 7.0, 7.7, 7.5.211, 7.53 Siebel E Pharma, Siebel Call Center, Siebel Sales, Dendrite, Oracle, Clarify, SAP, People Soft, Baan. I have a strong background in sales force/work force automation training and four years of curriculum development. My proven success displays in design, implementation and management of complex projects.

September 2004- Present TRG Thomson Financial/Merrill Lynch Nationwide
Training Consultant



 Responsible for providing financial product education and products for financial consultants and all support staff
 Embedded products in workflow while maximizing product usage among the user community at client sites,
 Train end-users on core products and periodic updates on software products
 Conduct instructor-led training sessions with end-users on workstation applications,
 Adhered to one-on-one training sessions with end-users on workstation applications,
 Worked collaboratively with the client, management team, and peers to effectively administer and track all duties associated with training delivery,
 Consult with the logistics team to efficiently manage travel and expenses
 Administered a mix of distance learning through shared desktop software, on-site classroom education and one-to-one client consultation




January 2004- September 2004 J Ball Inc. Nationwide
Training Consultant

 Assured implementation of business processes , including change management, code reviews, documentation, and adherence to methodology and cross training
 Updated workflow processes during all phases of sales force rollout
 Worked closely with cross functional team to provided audience analysis
 Delivered consistent, high quality training on proprietary pharmaceutical applications
 Trained and supported sales representatives
 Edit documentation; prepare and tailor instructional material to the client needs

Clients trained: King Pharmaceuticals Sepracor Pharmaceuticals, Innovex Pharmaceuticals, and Nova Quest Pharmaceuticals.




November 2002 – December 03 Key Energy Services Nationwide
Project Training Lead/ Manager

 Coordinated all phases of training including: project planning, development, and implementation classes for company employees
 Responsible for analyzing and mapping business process for a detailed configured work management system
 Conducted road shows to introduce new proprietary system per pre-rollout nation wide
 Designed courseware, quick references and a variety of training aides
 Presented informative training sessions on Siebel e,Oil Gas & Chemical
 Presented training sessions on Data Stream/MP5i – a comprehensive Oracle-based Enterprise Asset Management (EAM) system
 Responsible for prototype testing prior to rollout on proprietary software for Siebel eOil, Gas, & Chemicals
 Provided training sessions on new hardware and software solutions including: New User Computer Orientation to the Key Energy environment, Windows 2000, Office XP, and Microsoft Outlook.

August 2001 – September 2002 HP Solutions Nationwide
Training Consultant

 Delivered consistent, high quality training on Siebel Sales, Siebel Pharma and compensation proprietary applications
 Trained and supported the Oncology, Neurology, Female Health Care Therapeutics pharmaceutical sales representatives
 Edit documentation; prepare and tailor instructional material to the client needs
 Presented and conducted training sessions for all sales force automation for multiple pharmaceutical projects
 Implemented new hardware and software for call management and territory management software.

Clients trained; Novo Nordisk, Berlex Pharmaceuticals, OBP Pharmaceuticals, Jansen Pharmaceuticals, Hoffman LaRoche Pharmaceuticals, Siebel, Johnson and Johnson Pharmaceuticals, Wyeth-Ayerst Pharmaceuticals, Eli Lilly, Pharmacia & Upjohn, Knoll Pharmaceuticals, Ciba Vision, Bayer Pharmaceuticals DuPont Technologies, L’Oreal, Phillip Norris.

October 200 – August 2001 Accenture Nationwide
Training Consultant

 Studied and dissected the nature of the client s business, specifically their policies, procedures, and operational systems, industry s standards and functionality to tailor instructional material to the client/sales representatives needs
 Worked with cross-functional team to resolve and implement solutions.
 Related technical concepts to proprietary applications and user needs.
 Responsible for training sales representatives and managers on Siebel Sales application. Incorporate client’s business processes in order to facilitate learning and use of the software.

Clients trained; XO Communications Jansen Pharmaceuticals, OthoBiotech, Ortho McNeil and Dey Pharmaceuticals.

Tech Resource Group April 1997- May 2000 Nationwide
Project Training Consultant

 Designed and delivered non-technical and functional training classes to managers, sales representatives, trainers and other TRG employees
 Implemented and supported enterprise-wide sales force automation solutions to improve sales process integrity
 Assured implementation of technical processes, including code reviews, documentation, and adherence to methodology and cross training
 Created, developed and updated training material.
 Facilitated relationship-building with targeted clients as well as provided assessments of potential candidates for trainee positions
 Incorporated sales skills to identify and optimize revenue for clients
 Acted as a liaison between onsite training, development teams, the client and technical support
 Coordinated, prepared and trained an average of 10-14 adults per class
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Clients trained; Glaxco Welcome, Smith Klein Pharmaceuticals, Jansen Pharmaceuticals, Roche Pharmaceuticals, Siebel, Nortel Networks, Johnson and Johnson Pharmaceuticals, Wyeth-Ayerst Pharmaceuticals, Eli Lilly, Pharmacia & Upjohn, Perrier, Knoll Pharmaceuticals, Ciba Vision, Bayer Pharmaceuticals, Searle Pharmaceuticals, BASF, Gartner Group, Vantive, Dow Corning and Pitney Bowes.




February 1996 – April 1997 WNCN NBC-17 Raleigh, North Carolina
Account Executive

 Developed commercials for local clients
 Generated original promotional contests
 Worked with production vendors, performers and other freelance worker
 Verified that all production deadlines were met
 Created client preferred program which increased orders from key customers while maintaining appropriate profit levels



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EDUCATION
Sacramento State University –BA 1990